Manufacturing Defects

ActionCity is committed to ensuring customers are well pleased with our products.

Due to the nature of the collectibles, we highly encourage everyone to open and check on the condition of your item(s). We will strive to do our best in assisting you to solve any issue that you may be facing.

In the event that the item(s) you received has a major defect (refer to the examples provided below), we will be able to exchange it for the same non-damaged item. If the item is no longer in stock, it may be exchanged for another item of equal value or you will be issued a full refund. Please get back to us within 3 working days from receiving your item(s) via this link if you discover that the item(s) you purchased has a manufacturing defect. For more information please view our full Terms & Conditions here.

 

1. Packaging & Shipping Defects

The following will be examples of packaging and box defects. While we do our best to ensure that item(s) are being packed securely, we are not able to guarantee that the item(s) will arrive to you in excellent condition.

In the rare event that you encounter this, please get back to us within 3 working days via link

1.1 Product Box Defect

1.2 Product Box Defect

1.3 Product Box Defect

 

The following will be NOT be examples of packaging and box defects.

1.4 Monkey Express Box defect

 

2. Scratches

The following will be examples of scratches on the product. In the rare event that you encounter this, please get back to us within 3 working days via link

2.2 Scratches on foot

2.2 Scratches on leg

2.3 Scratches on thigh

 

3. Paint & Discolouration

The following will be examples of paint and discolouration defects. In the rare event that you encounter this, please get back to us within 3 working days via link

3.1 Hand discolouration

3.2 Paint chip

  3.3   Paint chip

 

4. Broken or Missing Parts

The following will be examples of broken or missing parts. In the rare event that you encounter this, please get back to us within 3 working days via link

4.1 Arm broken

4.2 Body broken

4.3 Accessories missing 

 

5. Other General Quality Issues

The following will be examples of other general quality issues. In the rare event that you encounter this, please get back to us within 3 working days via link

5.1 Gaps

      5.2 Plastic popping

5.3 Stains

 

View our full Terms & Conditions here