Terms and conditions
Accounts and membership
Billing and payments
Any orders with redemption of AC points is not entitled to any AC points accrual.
Accuracy of information
Third party services
Links to other resources
Intellectual property rights
Disclaimer of warranty
Limitation of liability
Changes and amendments
Acceptance of these terms
This document was last updated on June 11, 2021
OUR RIGHT TO REJECT / CANCel YOUR ORDER
- the product is not available / in stock;
- for pre orders, the manufacturer was not able to provide fulfilment due to unforseen circumstances;
- your billing information is not correct or not verifiable;
- your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;
- we believe that you are a reseller;
- there was an error in the price displayed on the Platform;
- we could not deliver to the address provided by you; due to an Event Outside Our Control ;
- or in the event of misspelling, pricing or other errors or mistakes in the Platform information.
Domestic Shipping Policy
All orders are processed within 3 working days.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated deliverytime - 3-5 working days
Shipment Cost - Prevailing rates
Mon - Fri Delivery Hours: 9am – 6pm
Sat Delivery Hours: 9am – 2pm
No delivery on Sunday
Shipment confirmation and order tracking
You will receive an email and a SMS when your order is ready for delivery. This email and SMS will contain a link for you to book your preferred delivery date. On the date of delivery, you will receive an email with a tracking number and a SMS when the driver is 30-60 minutes to your location.
Customs, duties, and taxes
ActionCity is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
International Shipping Policy
Shipping method - DHL Express
Estimated delivery time - Dependent on Location
Shipment cost - Dependent on location, calculated upon checkout
1. Shipping Costs for Returns
For international purchases, the customer is solely responsible for bearing the cost of shipping for any returns. We do not cover or reimburse shipping expenses incurred when returning items purchased from us. It is the customer's responsibility to arrange and pay for the return shipment, ensuring that the package is adequately protected and insured, if necessary.
2. Additional Custom Taxes
For international purchases, the customer is responsible for any additional customs taxes or duties that may be imposed by the destination country. We do not cover or assume any liability for these charges. The customer is advised to familiarize themselves with the customs regulations and applicable taxes of their country before placing an order. Any customs fees or import taxes levied on the purchased items will be the sole responsibility of the customer.
3. Return Policy
Our general return policy applies to international purchases, subject to the conditions outlined herein. Please refer to our separate Return Policy for detailed information regarding the eligibility, procedure, and timelines for returning products.
4. Shipping Responsibility
While we strive to ensure accurate and timely delivery of international orders, we cannot be held responsible for delays, damages, or losses that may occur during the shipping process. The risk of loss or damage to the products passes to the customer upon dispatch from our facility. We recommend selecting reliable shipping services and considering appropriate insurance coverage for valuable items.
5. Refunds and Exchanges
Refunds or exchanges for international purchases will be processed in accordance with our standard refund and exchange policy. Please refer to our separate Refund and Exchange Policy for detailed information on eligibility, requirements, and procedures.
6. Disputes and Governing Law
Any disputes arising from international purchases shall be governed by the laws of Singapore. The parties agree to submit to the exclusive jurisdiction of the courts of Singapore for the resolution of any such disputes.
7. Modifications to Terms
We reserve the right to modify or update these terms and conditions for international purchases at any time without prior notice. The revised terms will be effective from the date of publication on our website. It is the customer's responsibility to review these terms periodically to stay informed of any changes.
By placing an international order with us, you acknowledge and agree to these terms and conditions, as well as our general terms of service and other applicable policies. If you have any questions or concerns regarding these terms, please contact our customer support for further assistance.
Last Updated: 29th May 2023
Returns & Exchange policy
Please note that because the item(s) ordered are limited edition collectibles, we cannot guarantee the availability of stocks for exchange. In the event that stocks are not available for exchange, the company reserves the right to offer a full 100% refund of the purchased price.
Please note that a refund will not include interests nor any other charges incurred by you, such as but not limited to credit card fees, exchange rate loss or opportunity costs.
Returns & Exchange requirements
• Product is authentic
• Product has manufacturing defects (What are manufacturing defects?)
• Product is not as described
• Product must be unused
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Proof of purchase
Visit any of our retail locations to return your items purchased through our online store. Our staff member will process your return or exchange for you.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
Automatic collection of information
Collection of personal information
• Personal details such as name, country of residence, etc.
• Contact information such as email address, address, etc.
• Account details such as user name, unique user ID, password, etc.
• Payment information such as credit card details, bank details, etc.
• Geolocation data such as latitude and longitude.
Some of the information we collect is directly from you via the Services. However, we may also collect Personal Information about you from other sources such as public databases and our joint marketing partners. You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the features on the Services. Users who are uncertain about what information is mandatory are welcome to contact us.
Use and processing of collected information
• Create and manage user accounts
• Fulfill and manage orders
• Deliver products or services
• Improve products and services
• Send marketing and promotional communications
• Respond to inquiries and offer support
• Improve user experience
• Post customer testimonials
• Deliver targeted advertising
• Administer prize draws and competitions
• Enforce terms and conditions and policies
• Protect from abuse and malicious users
• Respond to legal requests and prevent harm
• Run and operate the Services
Processing your Personal Information depends on how you interact with the Services, where you are located in the world and if one of the following applies: (i) you have given your consent for one or more specific purposes; this, however, does not apply, whenever the processing of Personal Information is subject to European data protection law; (ii) provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof; (iii) processing is necessary for compliance with a legal obligation to which you are subject; (iv) processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (v) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.
Note that under some legislations we may be allowed to process information until you object to such processing (by opting out), without having to rely on consent or any other of the following legal bases below. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Disclosure of information
We will disclose any Personal Information we collect, use or receive if required or permitted by law, such as to comply with a subpoena, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Retention of information
The rights of users
Privacy of children
Do Not Track signals
We offer electronic newsletters to which you may voluntarily subscribe at any time. We are committed to keeping your e-mail address confidential and will not disclose your email address to any third parties except as allowed in the information use and processing section or for the purposes of utilizing a third party provider to send such emails. We will maintain the information sent via e-mail in accordance with applicable laws and regulations.
In compliance with the CAN-SPAM Act, all e-mails sent from us will clearly state who the e-mail is from and provide clear information on how to contact the sender. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However, you will continue to receive essential transactional emails.
Links to other resources
The Services contain links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be aware when you leave the Services and to read the privacy statements of each and every resource that may collect Personal Information.