FAQs

What is a Blind Box?

Blind Box refers to a type of sealed packaging that keeps the content in the box a mystery until it is opened. Blind boxes typically come in a Series containing of a variety of design figures / items that are usually indicated on the side of the box, along with the odds of unboxing each design. The rarity of each design varies and those with the highest rarity are referred as “secrets” or “chasers”.

 

Am I allowed to exchange for another blind box or order if I do not get the design I want / have a duplicate?

All purchases are strictly non-refundable and non-exchangeable.

 

What delivery/shipping options are available?

We provide standard shipping through our delivery partner, Monkey Express.

All orders made at ActionCity Online are entitled to free delivery within Singapore.

 

Am I able to tell how much the delivery/shipping will cost before I confirm my order?

The shipping fee will be calculated and reflected on the check-out page before you make your order payment.

 

When will my order be sent for delivery/shipping?

Confirmed orders will usually be processed within 7 working days. Once your order is ready for delivery/shipping, you will receive a notification via email.

 

If I choose standard delivery, when will I receive my order?

It will take approximately 3-5 working days for you to receive your item after it has been processed, depending on your scheduled delivery date and the availability of MonkeyExpress's delivery slots.

 

Am I allowed to order online and collect my item(s) at the ActionCity retail stores?

In-store collection is currently not available due to the Covid-19 Safe Distancing measures.

 

What if the item I received is damaged?

If the item you received has a major manufacturing defect (E.g. The item is broken or has missing parts), we will be able to exchange it for the same non-damaged item. If the item is no longer in stock, it may be exchanged for another item of equal value or be issued a refund. Please direct your defect request to sales@bigboxinternational.com within Three (3) DAYS of receiving the parcel / shipment. Defect request will be subject to approval thereafter.

 

How can I contact ActionCity if I require assistance?

Please contact us at support@actioncity.com.sg.